Payment Help

Find answers about Payment and common questions & concerns of Go-Optic.com customers related to optical, vision, ordering information and more.

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Payment

Click a topic below to see more information about Payment.

Payment Types Accepted
Flex Spending Account (FSA)
Vision Insurances Accepted
Sales Tax, VAT and Duties
Credit Card Security Code
Input a Coupon Code
Update Payment Information
Split Credit Card Payments
Declined Payments
Refunds

Payment Types Accepted

Payment Types Accepted for Glasses

We currently only accept Visa, Mastercard, American Express and Discover credit cards. We do not accept checks or money orders at this time, we apologize. Unfortunately, PayPal is not accepted at this time. However, these Pre-Paid Visa Credit Cards may be used at our store.

Flex Spending Account (FSA)

You may use your FLEX spending card like any ordinary credit card from the accepted credit card types available. For more information about using your FLEX spending account, please Click here.

Vision Insurances Accepted

We are an Out-of-Network provider for most vision insurance plans. For details, please visit our Insurance Center

Sales Tax, VAT and Duties

There is no sales tax charged at this time inside of the United States. Sales outside the United States may be subject by certain taxes/duties charged by the customs department in your country. Please note: All international packages are shipped as DUU "duties and taxes unpaid," and the VAT, duties, and taxes are not applied or predicted for your particular order. For more information regarding your country's custom policies, and taxes please contact your local customs office.

Credit Card Security Code

The Card Security Code is usually a 3- or 4-digit number, which is not part of the credit card number. The code is printed on the right side on the front or back of a credit card (usually in the signature field). The code may be located on different parts of the credit card depending on the type of card used.

Visa, Mastercard & Discover: The 3-digit code on the back of the card
American Express: The 4-digit code printed on the front of the card

Input a Coupon Code

The coupon redemption area may be found on the Shopping Cart page, as shown in the image below:

Redeem Coupon for Eyewear Discounts

Enter the code and click "Apply." If valid, the discount will be immediately applied to the order.
Each coupon has its own rules and restrictions. Please see the coupon description for more information.

Current Coupons

Update Payment Information

Update or change the existing payment details for your order directly through your online invoice/receipt. A copy of your receipt is emailed to you when your order is placed, or you may contact support for another copy to be sent. Existing customers may also find their online invoices in the order history section by logging in.

Split Credit Card Payments

You may split the payment of your order across numerous credit cards. Once your order is placed with the primary card, you may create a new Split Payment Request through your order panel / order status screen to inform our support department with further details of the request. You will be notified by the support department with more information on how to provide additional payment types once you have completed this request through your order status screen.

Declined Payments

Declined funds are usually held by the bank for 30 days. To have these funds released, the cardholder will need to contact their bank for further assistance.

Address Verification Errors:
The customer may see a pending charge on their credit card if the AVS (Address Verification System) settings are configured to decline a transaction that does not have a matching billing address and zip code. This is because the card has sufficient funds to cover the purchase; however, the transaction was declined as a security precaution per your account's AVS security settings. This pending charge will usually disappear from the customer's credit card in 3 to 5 business days after the declined payment batch has settled. The merchant processing company will issue a reversal at settlement time. This reversal is then processed by the customer's card issuing bank. Then they will release any AVS declined transactions back to the customer once they have processed the reversal. Again, no funds will be transferred so long as the transaction is marked Declined at settlement time.

Refunds

Please allow 3-7 business days for all refunds to post to your credit card statement from the issue date due to bank processing times.

Still have questions?

Contact a customer support specialist. Email Us